Now every Friday night, I glued myself to the television watching “Undercover Boss.”* I enjoy this popular reality show because in it everyone is a winner, including a couch potato like me.
The stories uncovered on this weekly show were often uplifting and inspiring. They had provoked many poignant thoughts in me. Somehow the show told us that happy faces are not immune to profound tragedies. As a reality show, its casts are made of real people, including the bosses. We all know real people have real people challenges.
Now let’s count our winnings.
First, for the undercover boss and his(or her) company, they got a worldwide exposure on television which is simply priceless from the marketing aspect of the business. The undercover mission also gave the boss opportunities to view his company from bottom up. So the boss could be more in sync with what was going on within his company. The hands-on intelligence the boss gathered from his undercover operation will also help him take better care of his company’s business.
Next, instead of getting fired or reprimanded for “spilling the beans,” the hard-working and honest employees got recognized with both constructive criticisms and material rewards. And these incentives, tangible and intangible, can be a game changer for the recipients, their colleagues and the company they are working for.
And for a passive viewer like me, this Emmy winning television program had afforded me a chance to see a side of the business that I was not able to discern in a company's news releases, and other business publications. - Ayee
*A CBS production.
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