Recently, we relocated to a smaller residence. Once we found the place, the first thing we did was to book a date with a mover. Since there was a local mover who served us well in the past, naturally we decided to use the same company for this time as well.
When I called to book the move, the gentle voice on the other end of the line sounded friendly but very businesslike. It gave me a feeling that since our last move six years ago this family business has grown. In the past, when we called to book the move, it was a done deal once the date and time were agreed upon. This time, the young person on the phone had to advise me of additional information. They included terms such as a minimum four-hour charge, maximum 50-pound per box and the requirement of a deposit. Yet, these were not the only extra conditions we, the customers, were subject to.
On the moving day came a marked van manned by two young fellows. Before loading any boxes onto their dolly, one of the movers with an intimidating clipboard asked if we wanted to insure our household goods in case they were damaged in transit. Since we had our own insurance, I declined the offer.
Once the required formality was adhered to and the waivers were dotted, the two young men sprang to action. But somehow, they appeared to be not as apt in their job as their colleagues in the previous moves. Finally their laborious mission came to an end after five long hours.
And this time to my utmost surprise there were some damages to one of the end-tables and a lamp shade. In addition, three boxes were placed upside down on the floor at our new home. Apparently, the young movers had paid no attention to the wine glass direction on the cardboard boxes. Fortunately the damage to our worldly possessions was not catastrophic. But this instance did make me wonder what the outcome would be if we insured our belongings as offered?
It also illustrates that bigger is not better. Now this reputable business charges their customers nearly 100% more than it did nine years ago. To my disappointment, its higher tariff did not translate into a better services thou! - Ayee
