Steven Slater has my sympathy too. What he did on that JetBlue flight may not be the best way to vent his frustration or to land himself a realty show act, he did bring to our attention of the plights of many front-line workers now facing. Airline attendants, customer services agents and even fast-food cashiers are all convenient and easy targets for irate customers.
Now economy is in the dog house. Company cut their work force to the bone. The poorly paid front-line employees not only have to work harder. In addition to unhappy customers, they also face the grim prospect of losing their stressful job. This explains why now we saw more often of irrational outbursts, some with deadly consequences, of rank and file employers in the news.
This also brings out a sore point on the ultra generous multimillion dollar compensation to many company executives. If one of them were paid one million dollars less, it does not take a rocket scientist to figure out on how many additional workers the company can hire.
Lately, there was not much news on what had happened to Mr. Slater: whether or not he still works for JetBlue. But I do hope his employer through this unruly incident sees the light in the tunnel, and takes steps to improve the working conditions of their many hard-working but discontented employees. - Ayee
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